Refund

Refund Policy

Our transparent refund and cancellation policy ensures fair treatment for all our customers.

Last Updated: January 2025

1. General Refund Policy

At Bulk SMS Wale, we are committed to providing quality services. This Refund Policy outlines the terms and conditions under which refunds may be processed for our various services. Please read this policy carefully before making a purchase.

2. Bulk SMS Services Refund

2.1 Prepaid Credits

  • Prepaid SMS credits are generally non-refundable once purchased and credited to your account
  • Unused credits do not expire unless explicitly stated at the time of purchase
  • Credits cannot be transferred between accounts

2.2 Refund Eligibility

Refunds for SMS credits may be considered in the following exceptional circumstances:

  • Technical failure on our part that prevents service delivery for an extended period (more than 48 hours)
  • Duplicate payment or billing error
  • Service discontinuation by Bulk SMS Wale

2.3 Non-Refundable Charges

  • Messages that have been successfully sent and delivered are not eligible for refund
  • Service fees, setup charges, and registration fees are non-refundable
  • Messages rejected due to user error, invalid numbers, or non-compliance with regulations

3. WhatsApp API Services Refund

3.1 Subscription Plans

  • Monthly/annual subscription fees are non-refundable after the billing cycle begins
  • Refunds may be provided for unused portion of the subscription if service is cancelled within 7 days of initial purchase
  • Setup fees and integration charges are non-refundable

3.2 Message Credits

  • WhatsApp message credits follow the same refund policy as SMS credits
  • Unused message credits remain valid in your account

4. RCS Messaging Services Refund

RCS messaging services follow the same refund terms as Bulk SMS services. Message credits are non-refundable once purchased, except in cases of technical failure or service discontinuation.

5. Website Development Services Refund

5.1 Project Cancellation

  • If you cancel a website development project before work begins, you may be eligible for a full refund
  • If cancellation occurs after work has started, refund will be calculated based on work completed
  • Completed work and delivered assets remain the property of Bulk SMS Wale until full payment is received

5.2 Milestone Payments

  • Milestone payments are generally non-refundable once the milestone is completed and approved
  • Refunds for incomplete milestones may be considered on a case-by-case basis
  • Final payment refunds are subject to project completion status

5.3 Refund Conditions

Website development refunds may be provided if:

  • We fail to deliver the project within the agreed timeframe (excluding delays caused by client)
  • We are unable to meet the agreed specifications despite reasonable attempts
  • Project is cancelled within 48 hours of agreement and before any work begins

6. Refund Processing

6.1 Refund Request

  • All refund requests must be submitted in writing to info@bulksmswale.in
  • Include your account details, transaction ID, and reason for refund
  • Refund requests must be made within 30 days of the transaction date

6.2 Processing Time

  • Refund requests are reviewed within 5-7 business days
  • Approved refunds are processed within 10-15 business days
  • Refunds are issued to the original payment method used for the transaction
  • Bank transfer refunds may take additional 3-5 business days to reflect in your account

6.3 Refund Method

  • Refunds are processed through the same payment method used for the original transaction
  • For bank transfers, you may need to provide bank account details
  • Processing fees charged by payment gateways may be deducted from refunds

7. Non-Refundable Items

The following items and charges are non-refundable:

  • Service setup fees and registration charges
  • Custom integration and development work already completed
  • Third-party service fees and charges
  • Transaction fees and payment processing charges
  • Services already delivered or used
  • Training and consultation services already provided

8. Service Suspension and Termination

If your account is suspended or terminated due to violation of our Terms and Conditions:

  • No refunds will be provided for unused credits or services
  • Outstanding payments remain due and payable
  • We reserve the right to recover any losses incurred due to policy violations

9. Dispute Resolution

If you are not satisfied with our refund decision:

  • You may request a review by our management team
  • Provide additional documentation or information to support your claim
  • We will conduct a fair review and respond within 10 business days
  • All disputes are subject to the jurisdiction of courts in Jaipur, Rajasthan, India

10. Special Circumstances

In exceptional circumstances such as:

  • Force majeure events affecting service delivery
  • Regulatory changes requiring service modification
  • Technical issues beyond our control

We will work with you to find a reasonable solution, which may include service credits, extensions, or partial refunds at our discretion.

11. Changes to Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact for Refunds

For refund requests or questions regarding this policy, please contact us:

  • Email: info@bulksmswale.in
  • Phone: 8949457179
  • Address: G-34, 6D Engineers Colony, Manyawas, Jaipur-302020, Rajasthan, India
  • Subject Line: "Refund Request - [Your Account ID/Transaction ID]"