Privacy

Privacy Policy

We are committed to protecting your privacy and ensuring the security of your personal information.

Last Updated: January 2025

1. Introduction

Bulk SMS Wale ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, including Bulk SMS, WhatsApp API, RCS Messaging, and Website Development services.

By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

  • Name and contact details (email, phone number, address)
  • Company name and business information
  • Payment information (billing address, payment method details)
  • Account credentials and profile information
  • Government identification documents (for KYC/verification purposes)

2.2 Usage Information

We automatically collect information about how you use our services:

  • Service usage statistics and analytics
  • Message delivery logs and reports
  • API usage data and transaction history
  • Device information and IP addresses
  • Browser type and version
  • Access times and referring website addresses

2.3 Customer Data

When you use our messaging services, you may provide us with recipient contact information (phone numbers, email addresses) which we process on your behalf to deliver messages.

3. How We Use Your Information

We use the collected information for the following purposes:

  • To provide, maintain, and improve our services
  • To process transactions and send related information
  • To send service updates, notifications, and marketing communications (with your consent)
  • To respond to your inquiries and provide customer support
  • To verify your identity and comply with regulatory requirements
  • To detect, prevent, and address technical issues and fraud
  • To analyze usage patterns and improve user experience
  • To comply with legal obligations and enforce our terms

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

  • Service Providers: With trusted third-party service providers who assist in operating our services (payment processors, hosting providers, SMS gateway operators)
  • Legal Requirements: When required by law, court order, or government regulation
  • Business Transfers: In connection with any merger, acquisition, or sale of assets
  • With Your Consent: When you explicitly authorize us to share information
  • To Protect Rights: To protect our rights, property, or safety, or that of our users

5. Data Security

We implement appropriate technical and organizational security measures to protect your information:

  • Encryption of sensitive data in transit and at rest
  • Secure socket layer (SSL) technology for data transmission
  • Regular security assessments and updates
  • Access controls and authentication mechanisms
  • Regular backups and disaster recovery procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to:

  • Provide our services to you
  • Comply with legal and regulatory obligations
  • Resolve disputes and enforce agreements
  • Maintain accurate business records

When information is no longer needed, we securely delete or anonymize it in accordance with our data retention policies.

7. Your Rights and Choices

You have the following rights regarding your personal information:

  • Access: Request access to your personal information
  • Correction: Request correction of inaccurate or incomplete data
  • Deletion: Request deletion of your personal information (subject to legal obligations)
  • Objection: Object to processing of your personal information
  • Data Portability: Request transfer of your data to another service provider
  • Withdraw Consent: Withdraw consent for data processing where applicable
  • Opt-out: Unsubscribe from marketing communications

To exercise these rights, please contact us at info@bulksmswale.in.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

  • Remember your preferences and settings
  • Analyze website traffic and usage patterns
  • Improve user experience and service functionality
  • Provide personalized content and advertisements

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our services.

9. Third-Party Links

Our services may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third parties. We encourage you to review their privacy policies before providing any information.

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: